Privacy Policy

At You & Me, we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by You & Me when you visit and make a purchase from our website or interact with us.

1. Information We Collect

We collect various types of information from and about you, including information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("personal information").

A. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Create an account: Your name, email address, password.
  • Place an order: Your name, billing address, shipping address, email address, phone number, payment information (e.g., credit card number, expiration date, security code).
  • Subscribe to our newsletter or marketing communications: Your email address.
  • Contact customer service: Information you provide in your communications with us.
  • Participate in surveys, contests, or promotions: Information relevant to your participation.

B. Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your Browse activity. This information may include:

  • Device Information: IP address, browser type, operating system, device type, unique device identifiers.
  • Usage Data: Pages viewed, products viewed, time spent on pages, referral source, navigation paths, search terms, and other statistics about your interaction with our site.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your Browse experience, personalize content, analyze site usage, and support our marketing efforts.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Process and Fulfill Your Orders: To process your transactions, manage your purchases, deliver products, and send you order confirmations and updates.
  • To Provide Customer Service: To respond to your inquiries, provide support, and manage your account.
  • To Improve Our Website and Services: To analyze website usage, troubleshoot problems, develop new products and features, and enhance your overall experience.
  • For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about products or services that may be of interest to you, based on your preferences (you can opt-out at any time).
  • For Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements.
  • To Personalize Your Experience: To tailor product recommendations, content, and advertisements to your interests.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, shipping, order fulfillment, marketing, data analysis, IT services). These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information.
  • Deletion/Erasure: The right to request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at 0309 443 5555